FAQ

Answers to Frequently Asked Questions and other information about orders placed through SarahDipiti.com

• Our jewelry ships within 2-4 weeks of your completed and paid order. We create our pieces as orders are placed to ensure the highest quality jewelry products possible. All of our pieces are created one-at-a-time for each of our customers.
• The following items require one week processing time: Necklace of the Month, Create a Bracelet, What's Your Theme Items, our Signature Necklace, Pretty in Pink, Rosary Bracelets, Cupid Necklace and Bracelet, earrings in the SarahDipiti Too collection, and all special orders. These items require additional time due to demand and the customized nature of some of the pieces.
• Standard shipping is through United States Postal Service Priority Mail, 2-3 day delivery, for a shipping fee of $4.05. We do not charge a handling fee.
• If you would like to change your shipping preferences, please complete the Contact Us form or call us to place your order.
• We ship Domestic (US) only.
• We prefer PayPal for our orders. However, we accept checks, money orders, as well as our own Gift Certificates. Please Contact Us to complete orders if you do not wish to use PayPal.
• Orders ship only after payment is received and clears. We prefer payment by PayPal for efficient order processing.
• Unless otherwise specified, necklaces and bracelets come with either a sterling silver Toggle Clasp (loop and bar), or a sterling silver hook and eye clasp. We can provide a lobster claw clasp if you prefer, for a small upgrade fee.
• If you would prefer any necklace in a size not available on our website, please call our email us to check the price. Typically, there is a $5 per inch add-on for custom-sized necklaces.
• We do not accept refunds or exchanges on custom orders, including soldered charm bracelets sold in What's Your Theme.
• Satisfaction guaranteed. Returns/exchanges within 30 days of receipt. Customized, personalized, special order items are not returnable. We will re-size any item for a re-stringing fee of $10 per bracelet and $15 per necklace. Shipping and handling not included.
• Because freshwater pearls, baroque pearls, mother-of-pearl, shell and sea glass are natural materials, colors, sizes, and exact shape will vary.

Sarah Barnes can present her jewelry collections at trunk shows, craft-fairs, fundraisers, and similar events in and around Massachusetts. Please get in touch with her at 781-956-4332 for more information.